Established
2025 – 2026 · Founder and service lead
Simplification & Process Improvement service
1 → 2services, grown from a single operations-center team
3developers in the new improvement service
What I did
Started from one Global Operation Center team, a lead and four analysts, and built a second service beside it: Simplification & Process Improvement. I set its mission, delivery model, roles and a pilot-and-scale approach, with practical business solutions built on Microsoft Power Platform.
Outcome
A standalone improvement service with three developers, running alongside live operations, with documented governance from intake and prioritisation through iterative delivery, UAT, rollout, maintenance and benefits tracking. The operating guideline was finalised in April 2026.
Power Platform · Planner · Teams · SharePoint
Live
2025 – 2026 · Initiator, business-case owner, global rollout lead
Global Call Tree Automation
64manually updated reports replaced
88% → 92%global drill response
What I did
Wrote the business case and approval flow, then led the move from manually maintained PowerPoint call trees to a governed solution built on SharePoint, HR data, Power BI, Power Apps and Power Automate.
Outcome
One central solution, live in the Americas, Asia Pacific, Switzerland and EMEA, with automated regional outputs, weekly audits, version archiving and contact data kept in line with HR records.
Power BI · Power Apps · Power Automate · SharePoint
Live
2025 – 2026 · Product owner
Security access and incident reporting
April 2026access-request application live
What I did
Led requirements, process redesign, testing, handover and rollout of a Power Apps application that replaced an Excel-macro-and-email process for restricted-area, visitor and out-of-hours access. Directed a Power Platform solution for security-incident reporting across EMEA.
Outcome
Access requests went live in April 2026 with controlled approvals, request history, status tracking and automatic communication between requestors, zone owners and Security. Incident reporting became one stable, configurable framework that can extend to new locations and incident types.
Power Apps · Power Automate · SharePoint
Delivered
2025 · Portfolio owner
Reporting and workflow automation
~15 hsaved per month on open-risk reporting, all regions
~6 hsaved per month on utility data processing
What I did
Led an Excel-macro global open-risk reporting process and an Office Scripts solution that extracts energy and water data from invoices.
Outcome
Faster recurring work with less manual checking, data entry and calculation error.
Excel · VBA · Office Scripts
Delivered
2025 – 2026 · Reporting lead
Global operational reporting
What I did
Directed the build and redesign of global incident, under-reporting-site and critical-works dashboards, and coordinated fixes for the data-flow and reporting gaps left by a ServiceNow platform migration.
Outcome
Global visibility of late reporting, overdue tickets, inconsistent site reporting and critical building work, with decision support kept running while the new platform's templates, integrations and data structures were completed. Also set a clearer, reusable design standard for future reports.
Power BI · SharePoint · Excel
In progress
2025 – 2026 · Programme lead
52-Week Planner
What I did
Coordinated a programme to standardise planned-maintenance data: a common schema and recurring data feeds from regional providers, with Power BI as the consolidated reporting layer.
Outcome
Schema adopted and EMEA data flowing; expansion to the Americas and Asia Pacific started. Key dependencies (inconsistent vendor formats, access limits, data gaps, identifier quality) identified and governed.
Power BI · Excel · SharePoint
Expanded
2026 · Expansion and operations lead
Operations-center expansion: US coverage
+5new hires in the Global Operation Center
What I did
Led the expansion in which the Global Operation Center in Poland took on coverage for a US operations center: recruitment, training, system access, scope, cost transparency and go-live dependencies, backed by an evidence-based headcount case.
Outcome
The Global Operation Center extended its coverage to a US operations center and grew by five new hires, while the improvement service kept its three developers on improvement work instead of becoming permanent operations cover.
Workforce analysis · Teams · SharePoint
Built
2026 · Sponsor and product lead
Digital Training Portal
What I did
Sponsored and coordinated a Canvas Power App combining embedded video, in-app tests, identity verification, a participation database, reminder automation and Power BI reporting.
Outcome
One training journey in place of repeated quarterly live calls, tracking completion, quiz results, overdue participation and version history. Built and ready for stakeholder review.
Power Apps · Power Fx · Power Automate · Power BI
2025 – 2026 · Team delivery and governance
Also delivered
Smaller products and groundwork
- Project tracker and reusable approval workflow on SharePoint, Power Automate and Teams Approvals, with traceable decisions and status reporting.
- Locker assignment and mailing-service requests moved from Excel and email to SharePoint and Power Automate.
- Health & Safety spreadsheet work automated with VBA and Office Scripts, generated from standard templates.
- Reporting for vetting, global meeting services and a contractors hub, including automated vendor-template reporting for audit.
- Operating documentation, onboarding material, training matrices and a successor knowledge base, plus recurring portfolio and leadership governance.
